Board of Certified Safety Professionals (BCSP) Practice Exam

According to Herzberg’s Motivational Theory, which two categories divide motivation?

1. Health factors and growth factors

2. Hygiene factors and motivation factors

3. Intrinsic factors and extrinsic factors

4. Core tasks and supporting tasks

The correct answer is: Hygiene factors and motivation factors

Herzberg’s Motivational Theory identifies two distinct categories that influence employee motivation: hygiene factors and motivation factors. Hygiene factors refer to the aspects of the work environment that can lead to dissatisfaction if they are inadequate or absent. These include elements like salary, company policies, fringe benefits, physical working conditions, and relationships with others. On the other hand, motivation factors are those elements that can lead to higher levels of satisfaction and motivation when present, including achievements, recognition, the work itself, responsibility, and opportunities for advancement. The distinction is critical because it implies that merely addressing hygiene factors may prevent dissatisfaction but does not inherently motivate employees. True motivation stems from factors that enhance job satisfaction and engagement, thus propelling individuals toward greater performance and productivity. This dual approach underscores the importance of addressing both categories for fostering a motivated workforce.